Yes. We offer 90 days hassle free returns. Simply email us at support@rextools.co if you wish to return the product for any reason. 

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.

We use the Express delivery option on all orders. For more information check our shipping & delivery page. All orders include a tracking number as well as notifications via email regarding order movement and delivery status.

We will be happy to change the shipping address for you order! Please email our Customer Service team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Once the order has been accepted on the website, most orders are dispatched within a few hours of receiving by our warehouse. Due to this it's almost impossible for us to change the address. We can try to change the address while the order is still processing but this is no guarantee that we will be able to. Most packages can be diverted once they are with the destination delivery  partner (For Eg. USPS in the USA or Royal Mail in the UK) by calling them directly with your tracking number. 

We ship to most of the countries and territories worldwide. 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

Once an order has been accepted, it may take 1-3 business days for it to be processed. Most orders are processed in 24 hours however this may take longer for example if complete address and contact details are not provided while ordering. Once processed, the order will then be picked up by our shipping partner and this is when the item is in shipping. Express delivery timeframes start only after it has been picked up by our shipping partner.

Whether you’re trying to find the status of your order or if you’re trying to stay updated with all our products. Please note that:

-Your Email (Gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ‘support@rextools.co’ to your email address book.

-Make sure you typed in the correct email address when you signed up with us. 

Our team can double check this information for you!